The speed of the Internet is truly impressive. Less than 22 hours after complaining about Verizon FiOS for problems with its billing service, a company official from New Jersey e-mailed me to say they were looking into the issue. I called him this morning and gave some of my account information that he needed to solve the problem.
By 3 p.m., I had received a call from a local Verizon representative, who said she was contacting the debt agency to have the charge removed. I appreciate that the company went to great lengths today to look into the issue, but I think the problem could have (and should have) been solved yesterday when I called the company billing department to get a clarification on what the $26.19 charge was for.
Say what you want about the internet, but it certainly is more efficient carrying a picket sign in front of a company’s headquarters.
4 months ago